- The process starts by sending us an email, or text – please state what fountain pens you have, what type of repair the pens require, and please include pictures.
- After you receive a confirmation email stating that we are able to perform the repairs you will be given the address to ship your pen.
- DO NOT SEND PENS TO US WITHOUT PRIOR CONFIRMATION THAT WE ARE ABLE TO COMPLETE THE REPAIRS.
- Please use a box or a padded mailer and include a copy of your email confirmation, and your contact information and mailing address.
- Payment: Once the pen(s) are received you will be sent a confirmation email from us followed by a PayPal invoice. (Venmo is also accepted)
- Following payment confirmation your fountain pen(s) will go in the repair line with most repairs taking approximately 2 – 3 weeks.
- When your fountain pen(s) are restored you will receive USPS Tracking information via email. We ship via USPS First Class unless otherwise specified.